Refund policy
At Banned Beans, we are committed to providing our customers with high-quality products and exceptional service. If you have received a product that is damaged or defective, we are here to assist you with our straightforward return policy.
**Eligibility for Returns:**
Returns will only be accepted under the following conditions:
1. The product was damaged or defective upon arrival.
2. The request for a return is made within 7 days of receiving the product.
**How to Initiate a Return:**
To initiate a return, please follow these steps:
1. Contact our customer support team at hello@bannedbeans.com within 7 days of receiving the product.
2. Provide your order number, a clear description of the issue, and photographic evidence of the damaged or defective product.
**Return Authorization:**
Upon review of your request, our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
**Return Shipping:**
Customers are responsible for the cost of return shipping, unless otherwise specified by Banned Beans. We recommend using a trackable shipping service to ensure the safe return of the product.
**Refund or Replacement:**
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or replacement. If approved, refunds will be processed to the original method of payment within 7 business days.
**Exclusions:**
Returns will not be accepted for reasons other than product damage or defects upon arrival. We do not accept returns for change of mind, preference, or any other non-quality related reasons.
**Contact Information:**
For any questions or concerns regarding our return policy, please contact our customer support team at hello@bannedbeans.com.
Banned Beans reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most current version of our return policy.
**Eligibility for Returns:**
Returns will only be accepted under the following conditions:
1. The product was damaged or defective upon arrival.
2. The request for a return is made within 7 days of receiving the product.
**How to Initiate a Return:**
To initiate a return, please follow these steps:
1. Contact our customer support team at hello@bannedbeans.com within 7 days of receiving the product.
2. Provide your order number, a clear description of the issue, and photographic evidence of the damaged or defective product.
**Return Authorization:**
Upon review of your request, our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
**Return Shipping:**
Customers are responsible for the cost of return shipping, unless otherwise specified by Banned Beans. We recommend using a trackable shipping service to ensure the safe return of the product.
**Refund or Replacement:**
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or replacement. If approved, refunds will be processed to the original method of payment within 7 business days.
**Exclusions:**
Returns will not be accepted for reasons other than product damage or defects upon arrival. We do not accept returns for change of mind, preference, or any other non-quality related reasons.
**Contact Information:**
For any questions or concerns regarding our return policy, please contact our customer support team at hello@bannedbeans.com.
Banned Beans reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most current version of our return policy.